Shipping & Returns

Free Shipping in Hong Kong

We offer free shipping to all addresses in Hong Kong!

Shipping takes 2-4 working days to arrive at your destination.

 

International Shipping

We can ship to virtually any address in the world!

Please enter your shipping address at check out to get a quote for the shipping fee and taxes for your destination.  We will estimate delivery dates for you based on the availability of your items and the shipping provider you choose.

 

Returns Policy

We hope you love your Lil' Souls as much as we do!

If you are in any way unsatisfied with your purchase, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.